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Archive for the ‘Judge Judy’ Category

SunRocket has touted itself as the “No Gotcha” telephone company for quite a long time. But what tried SunRocket, existing customers to do completely false, misleading and deceptive!

If you are one of the SunRocket customers what was promised â? Free extra phone number premises or somewhere Number – “With SunRocket’s annual or monthly all-inclusive service, you will receive a budget number and choice of signature number automatically included!” SunRocket continues, “or with SunRocket’s Limited Edition plan, you have the option to another number for only $ 3 to add. 00/month.”

SunRocket made it very clear that someone signed for the All-Inclusive service a household receives a free telephone number and also extra (Local or Anywhere signature number). Each additional signature $ figures would be calculated third 00 per month. Fair enough, easy to understand!

Each SunRocket customer that would be for the Limited Edition plan a budget number only, and if they get a signature or somewhere local number required would have signed an additional $ 3 are free. 00 per month. Again, simple to understand, if you plan on the limited edition and are one had signature number is, then you were already paying the additional $ 3. 00 per month. Nothing is lost, nothing gained.

It’s got the all-inclusive customer that the wave of SunRocket me included. The main reason I decided to go with SunRocket I trusted them, after all they told us they were the “no gotcha phone company” she said, “no hidden costs,” What you see is what you pay. “Everything was taken there on the site, clear. I was all the hype!

In December 2005 I decided to go with SunRocket and the all-inclusive annual service for $ 199 per year, and end in the vicinity of the 1te years, ran a promotion buy SunRocket will receive one years, in the second Year free of charge, so I called SunRocket and asked the CSR if they have the same all-inclusive service that I already had, she assured me that everything will remain the same and I would not lose caller ID, voice mail etc. anything change would. I said ok fine and paid the $ 199, which means I have all already been paid by the end of December 2008.

SunRocket’s Deceitful Email 23rd SunRocket May 2007 under:

Thank you for a very faithful member. We are writing today about the phone numbers assigned to your account.

From our records, we find that you have been using our signature service number, you are more connected than a phone number with your account allows. We hope you enjoy the convenience, additional telephone numbers to give to friends, family and colleagues.

Until recently, we ran a lengthy trial period during which we not responsible for the monthly fee was signed Numbers. However, beginning with your July 2007 invoice, we will start charging the specified $ 3. 00/month fee for each signature number on your account – ie for each additional phone number on your account to your main, home phone number.

If you no longer wish to keep your signature number (n), you can remove these numbers from your account by accessing the Member Account Manager with your e-mail ID and password. Select the My Account tab and then select the Delete Phone Number selection from the menu on the left side of the page. From there you can simply dial the phone number (s) you want to remove.

Pressing the Remove button your signature number (s) will be removed from your account and disable for later use. If you remove a few phone numbers from your account, select and later request that SunRocket phone numbers to be returned to your account, you can see, starting a monthly fee of $ 4 99 per signature number, instead of the introductory price of $ 3 00/month time is offered.

Please note, if you do not choose to remove a phone number in July 2007, then your SunRocket account is starting to include a $ 3. 00/month fee for each signature number on your account.

Thanks again for choosing SunRocket, we appreciate your business.

Sincerely
SunRocket Member Services

Sun Rocket phone signature

The “No Gotcha” phone company? Yeah, right! Now, how many of you were told at the time of purchase of the all-inclusive service, an extra they would receive Free Phone Number / Signature Number , you raise your hands? OK everyone, as I thought.